Privacy Policy


This website (together with any successor site(s), computer systems, cloud-based platforms, software, and mobile or desktop-based platforms, hereinafter collectively referred to as the “Services”) are operated by TAO Connect, Inc. (“TAO Connect,” “we,” “our”).


We take privacy seriously and take reasonable and compliant measures to protect the privacy and confidentiality of information that we may have access to while providing Services to our end users. This Privacy Policy is meant to help you better understand how we may use, store, and collect information we may access or collect in the course of your use of the Services, as well as with TAO Connect serving any health plan, health care provider, or healthcare clearinghouse that must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule (any “Covered Entity”).


Your use of the Services is conditioned on your agreement with all the terms of this Privacy Policy. This Privacy Policy, as amended from time to time, constitutes the entire agreement between us and you with respect to how we may use your Personal Information (as defined by applicable law) and how we handle Protected Health Information (as defined by applicable law). It is your choice as to whether to use the Services and provide Personal Information or Protected Health Information to us, or to a Covered Entity that utilizes the Services, and do not provide any such information if you do not agree to the terms of this Privacy Policy. By using our Services, you consent to our use of Protected Health Information and Personal Information as described in this Privacy Policy. All Services we provide are compliant with applicable law regarding the collection, use, and disclosure of Personal Information. Nothing below replaces or circumvents lawful restrictions on collection, use, or disclosure of Protected Health Information as outlined under HIPAA. This Privacy Policy is written in the English language. We do not guarantee the accuracy of any translated versions of this Privacy Policy. To the extent any translated versions of this Privacy Policy conflict with the English language version, the English language version of this Privacy Policy shall control.


Your consent may be withdrawn at any time by contacting Such withdrawal of consent may result in the termination of your access to our Services.

Information Collection and Use

Collection of Data

While using our Services, we may collect both personally identifiable information and other information that does not reveal your specific identity or does not directly relate to an individual. In some cases, some of the information that you give to us is considered Protected Health Information. It is our general policy to limit the information collected to only the minimum information required to complete your request.

Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number

Other data, such as usage data is collected automatically when using our Services.  Usage Data may include information such as, but not limited to:

  • Your Device’s Internet Protocol address (e.g. IP address),
  • browser type,
  • browser version,
  • the pages of our Service that you visit,
  • the time and date of your visit,
  • the time spent on those pages,
  • unique device identifiers and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to:

  • the type of mobile device you use,
  • your mobile device unique ID,
  • the IP address of your mobile device,
  • your mobile operating system,
  • the type of mobile Internet browser you use,
  • unique device identifiers and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device.

Use of Your Personal Data

We collect Personal Information from you in order to provide Services to you, as well as to Covered Entities for purposes of fulfilling our service obligations to Covered Entities

TAO Connect may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage your account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may use Online Identification Technologies to store registration information in an area of the Website so that you do not need to enter it on subsequent visits to make navigation of this Website easier for you and to facilitate efficient registration processes. Currently, our Services do not respond to a “Do Not Track” or similar signal. “Do Not Track” is a preference you can set to let the websites you visit know that you do not want them collecting information about you.

The Personal Information you submit to us will only be retained for as long as is required for the purposes for which it was collected unless a longer retention period is required or permitted by law. Should you delete your account with us, if permitted by law, we will delete all Personal Information we have collected and cease contact with you in the above-referenced manner as soon as practicable.

Information Sharing and Disclosure

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact with other users (for example and learner interacting with a therapist), such information may be viewed and shared by those users.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Although we will primarily store and process your data within your country, this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Safeguards and Security

The security of Your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

We use appropriate safeguards and follow reasonable commercial standards to prevent the unauthorized use or disclosure of Personal Information. We have implemented administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability of data that we may receive or transmit. If you have any questions or concerns about our compliance with any applicable privacy law or have concerns that your Personal Information has been compromised through use of our Services, please contact us at

You are solely responsible for the privacy and security of any information that you may upload through our Services. Our Services not intended for children under the age of thirteen (13), and if you are under the age of thirteen (13) you are not permitted to use the Services. You also represent that you are not using the Services from a country subject to embargo by the U.S. Government or that has been designated as “terrorist supporting” by the U.S. Government.

Your Access to Personal Information We Store

Upon request, we will make available to you an electronic copy of any Personal Information we may have collected about you. You may request to review, correct, update, delete, or otherwise modify any of your Personal Information that you have previously provided to us through our Services, or object to the use or processing of such Personal Information by us. In addition, we will provide you with how we have used your Personal Information in accordance with the manners set forth in this Privacy Policy above. If you find any of your Personal Information is out of date or inaccurate, please inform us so that we can appropriately update the information. To ensure your Personal Information remains private, so we will never share Personal Information collected from you with any other parties.

To submit a request for your record of Personal Information we have stored, please contact In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us removed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us. We may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Special Notice to California Residents

If you are a California resident, you are entitled to request information concerning whether your Personal Information has been disclosed to nonaffiliated third parties for their direct marketing purposes. We will provide a list of the categories of Personal Information disclosed to third parties, if any, for their direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year and must be made via email to

Cookies and Tracking Technologies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We may use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

Cookies are small data files which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow us to recognize your device and we may use cookies as described above in this Privacy Policy. Some of the cookies we use are necessary to enable you to move around the Website and use its features. We also use functional cookies to record information about the choices you have made and to allow us to tailor our website to our users; for example, to remember your language or region or that you have already completed a survey. This information is usually anonymized and is not used for any other purpose. We may also use analytic services to help us understand how effective our content is, what interests our users have, and to improve how our website works. In addition, we use web beacons or tracking pixels to count visitor numbers and performance cookies to track how many individual users access our website and how often. This information is used for statistical purposes only and it is not our intention to use such information to personally identify any user.

Most web browsers are set to accept cookies by default but will allow you to see what cookies you have, delete them on an individual basis, or block cookies from particular or all websites (“opting out”). Please note that if you choose to remove, reject, or opt- out from cookies, this could affect the availability and functionality of our website.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By email:


This Privacy Policy was last updated Feb 23, 2021